gathers only the customer information that we need to administer our business,
provide superior service and communicate offers on merchandise and services that
we believe will be of interest to you.
There are two categories of information searsflowers.com collects about you
when you visit our site. The first type of information we may collect about you
is personally identifiable information, such as, your name, address, telephone
number, e-mail address, and credit card number. This type of information may be
provided as part of a purchase process and allows us to process and complete
your transaction and notify you of transaction status. Other examples of when we
collect personally identifiable information are if you subscribe to our email
program, choose to provide us preference information to allow us to customize
your experience, or when you enter a sweepstakes or one of our promotions.
The second category is non-personally identifiable information. Data, such
as, your IP address, browser type, domain name, and specific web pages through
which you click, is gathered in order to gain a better understanding of site
development needs. This data is collected automatically and utilized in
aggregate to help us look for trends so that we can improve our Web site and
your user experience.
information do we share and with whom?
Searsflowers.com does not
rent or sell customer information to outside marketers. We may share your
information (as described above) with members of the Sears family of businesses
to provide you with products or services that you have requested or to provide
you with promotional offers that we believe will be of interest to you. The
Sears family of businesses includes all Sears affiliates as well as other
selected businesses with which Sears has a relationship and which have agreed to
adhere to Sears strict standards for providing quality products and services,
responding to your needs, and protecting customer information.
In certain circumstances, searsflowers.com may share your customer
information with trusted service providers that need access to your information
to provide operational or other support services. To ensure the confidentiality
and security of your information, service providers must agree to safeguard your
information in strict compliance with our policy. We also may provide
information to regulatory authorities and law enforcement officials in
accordance with applicable law or when we otherwise believe in good faith that
the law requires it. In the event of a sale of all or part of one of our
businesses, we may share customer information related to that business as part
of the transaction.
searsflowers.com ensure that your information is secure?
Searsflowers.com will maintain practices and procedures designed
to ensure the security, integrity and confidentiality of customer information.
Searsflowers.com restricts and limits access to customer information only to
those employees who need it to carry out their business functions, and educate
our employees about safeguarding customer information and preventing its
unauthorized access, disclosure, or use. When credit card information is
transmitted online, searsflowers.com uses industry standard security measures
called SSL (secure socket layer encryption). Searsflowers.com will monitor and
adopt, as appropriate, new technological improvements that are designed to aid
in ensuring the accuracy and security of customer information.
"Cookies" are small pieces of
information that are stored by the browser on your hard drive. Searsflowers.com
may store some information on the visitor's computer in the form of a cookie or
similar file. The cookies that are configured by searsflowers.com do not contain
any personally identifying information, such as your name, or sensitive
information, such as your credit card number. The cookies allow us to recognize
you when you return to our site and to provide you with a customized experience
that we feel will be of value to you. For example, these files allow us to
tailor your user experience to reflect your expressed interests and preferences.
Can I disable
Most web browsers allow you to exercise control
over cookie files on your computer by erasing them, blocking them, or notifying
you when such a file is stored. Please take a look at your particular browser
for instructions on this function. If you do elect to disable a searsflowers.com
cookie, please note that you may not be able to take full advantage of a
searsflowers.com use an advertising network?
At this time,
searsflowers.com does not use an advertising network to deliver Sears Flowers
Can I "opt
out" of receiving promotional e-mails from searsflowers.com?
may receive e-mails from Sears Flowers if you have opted-in specifically for
searsflowers.com e-mail Reminder Service.
If you would no longer like to receive reminders, special promotions, or
other information via e-mail from searsflowers.com, please click
here and follow the "Unsubscribe" instructions.
In addition, Sears may send you e-mails with promotional offers only if you
have opt-in to receiving such e-mails from Sears.
If you would no longer like to receive e-mailed special events information,
sales notifications or other messages from sears.com, please click here and follow the
"Unsubscribe" instructions. Your e-mail address will be removed from our
How can I
update or correct personal information given to searsflowers.com?
Searsflowers.com believes you should have the ability to access and correct
the personal information that you provide to us. By accessing the "My Account"
area of our site you can review, change, or delete information about your
account that you have submitted and which is stored on searsflowers.com. We
encourage you to promptly update your information if it changes, so we can keep
our records current. As a security measure, to help ensure the integrity of our
customer information, and to comply with certain legal requirements,
searsflowers.com routinely "backs up" customer-specific and transactional data
stored on our systems. As a result, certain current and prior information cannot
be completely removed from our databases. Accordingly, you should not expect
that all of your personally identifiable information will be completely removed
from our databases, even if you delete all of your current personal information
from your "My Account" customer profile.
© 2002 Teleflora LLC All rights reserved. Teleflora LLC operates Sears
Flowers under a license agreement with Sears, Roebuck and Co.